It seems like every time we turn around, we’re hearing about issues with air travel. From unruly passengers to flight delays, it’s becoming increasingly more frustrating to fly.
So, what are the problems we’re seeing with air travel these days?
Today, we’re taking to the skies to see what we can uncover with the airline industry.
Let’s get to it!
Why Air Travel is So Broken Right Now
Despite experiencing record-setting numbers of travelers, air travel is struggling. A handful of issues are severely impacting the customer experience.
Like a house of cards, it’s only a matter of time before the entire infrastructure crashes.
Smaller Seats
Most people don’t like cramming themselves into a tight space beside a stranger. Unfortunately, over the last few years, there’s been an increase in talk about airline seats getting smaller.
Before 1985, none of the major airline carriers had seats under 19 inches.
However, as of 2018, the average seat width was 17 to 18.5 inches wide.
For a bit of comparison, that’s roughly the same as a standard office chair. It’s not the most comfortable or spacious place to sit for extended periods when crammed next to another person.
Passengers can get grumpy and testy in these situations.
Most typically don’t expect to be able to stretch out and take a nap, but it’s always nice to have a little bit of space.
Labor Disputes
We’ve seen several major airlines experience labor disputes with employees lately.
Pilots and other members of the flight crew are fighting for job security, fair wages, and improved working conditions.
The threat of employee strikes has been looming for quite some time.
With the airlines being busier than ever, workers are getting pushed to the limit.
They’re stressed, tired, and unappreciated.
Some are fighting for union representation to help address these issues and improve morale.
Customer Service Issues
What do you get when you combine unhappy customers with equally unhappy employees? A disaster waiting to happen in the customer service department.
JD Power reports customer service numbers have steadily decreased over the last few years.
Customers are complaining most about the fees and costs associated with flying.
However, this is no surprise, as inflation has increased the price of almost everything.
Unhappy passengers will likely consider other more affordable transportation options or adjust their travel plans.
Increased Demand
Since 2020, the airline industry has seen record-breaking numbers of passengers.
The Bureau of Transportation Statistics shared data that reveals a return to pre-2020 levels across the industry.
Airports are seeing approximately 80 million passengers month after month.
If you know anything about supply and demand, this isn’t helping customers’ budgets. More passengers typically means more expensive flights and less space once onboard.
Not only are tickets more expensive, but they can be harder to come by as well.
Many are having to plan months ahead of time to avoid having to change their travel dates.
Outdated Technology and Infrastructure
Another problem with air travel is that the technology and infrastructure used by air traffic control (ATC) are ancient.
It was designed when only 100,000 people were flying each month. However, as mentioned earlier, the skies now see approximately 80 million monthly passengers.
We’ve seen several massive glitches that impacted popular airlines like Southwest.
The problems created revealed the need for upgrades and modernization across the industry. It’s gotten so bad that government officials are expressing the desire for an upgraded infrastructure.
What Are the Worst-Rated Airlines?
According to JD Power, some of the worst-rated airlines include Frontier Airlines, Spirit Airlines, and American Airlines.
These three received some of the lowest scores from customers across the industry. If you plan to fly soon, consider avoiding these three.
The numbers don’t lie, and they don’t do these three any favors.
Conversely, brands like Southwest Airlines, Delta, and JetBlue received much praise. They received the highest marks and have some of the best reputations.
Are they perfect? Absolutely not. Luckily, they often own it when it’s their fault and do whatever they can to make it right.
Flying on a low-rated airline can help you save a few bucks. However, before you book a ticket, you’ll want to consider all your options.
Many travelers will pay more to ensure a smooth and comfortable experience. However, if you’re on a tight budget, it may not always be an option. Just do your best to research your options to avoid a nightmare.
Is Air Travel Still Worth It?
Air travel makes it possible to travel from one side of the country to the other in hours instead of days. While the process may not always be enjoyable, airplanes make it easier to experience new places and see familiar faces.
Getting to your destination quickly means having more time to enjoy it. Do yourself and the crew a favor and be a good traveler.
What has been your worst air travel experience?
